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Aurelia Raye
UX Research Leader
Transforming Complex Systems into Seamless Experiences
Hi! I'm a senior UX researcher with over 15 years of experience crafting user-centered solutions for industry leaders like Amazon, Centene, and Motorola.
My expertise is in streamlining and integrating complex ecosystems; driving innovation through data-informed insight; and leading high-impact research initiatives that deliver measurable business results.
Key Skills
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UX Research Leadership
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Service Design
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Research Operations
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Accessibility & Inclusive Design
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Strategic Product Research​
Highlights
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Optimizing NBA Live on Prime Streaming Experience | Amazon
Led usability research to enhance the NBA's digital streaming platform, improving user engagement and satisfaction. -
Transforming Enterprise Research: Large-Scale Customer & Employee Insights Program | Amazon
Led the complete redesign and implementation of Amazon D2AS comprehensive customer and employee experience research program. -
Research Ops Infrastructure | Centene
Designed the scalable research ops infrastructure facilitating teamwork, sustainable practices, and cross-functional team engagement. -
Universal Landing Page | Centene
Led the multi-method, multiphase research initiative on the universal design of a healthcare platform serving millions of users. -
Improving Accessibility of Customer Service | Amazon
Led qualitative research at a major technology conference to understand how customers with disabilities experience technical support services. -
Unifying Mission-Critical Communications | Motorola
Led strategic research to consolidate 30+ tools into a single, life-saving platform.
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